Last Updated: January 2026

1. Introduction and Scope

rt89 (hereinafter "we", "us", "our", or "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the personal data you provide when using our online betting platform located at https://rt89.cam (hereinafter "the Platform", "our Website", "the Service", or "rt89").

This Privacy Policy applies to all users (hereinafter "you", "User", "Player", or "Member") who access or use rt89 services, whether as registered account holders or casual website visitors. By accessing the Platform or creating an account with rt89, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of rt89 services. If you do not agree with the terms of this Privacy Policy, you should immediately discontinue use of our Platform and refrain from providing any personal information to us.

Your Privacy Matters: rt89 employs industry-standard security measures including 256-bit SSL encryption, secure data storage protocols, and strict access controls to protect your personal information. We will never sell your data to third parties for marketing purposes.

2. Information Controller

rt89 is the data controller responsible for your personal information collected through the Platform. We are committed to handling your data in accordance with applicable data protection regulations and industry best practices for online gaming platforms serving the Indonesian market.

For any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact our Data Protection Officer at:

  • Email: [email protected]
  • Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
  • Response Time: We aim to respond to all privacy-related inquiries within 72 hours during normal business operations

3. Personal Information We Collect

rt89 collects various categories of personal information necessary to provide betting services, verify your identity, process payments, comply with legal obligations, and improve our platform. The types of information we collect include:

3.1 Account Registration Information

When you create an account with rt89, we collect:

  • Full Legal Name: Your complete name as it appears on your Indonesian ID card (KTP - Kartu Tanda Penduduk)
  • Date of Birth: To verify that you meet the minimum age requirement of 21 years
  • Email Address: For account communication, transaction confirmations, and security notifications
  • Mobile Phone Number: For account verification, two-factor authentication, and customer support
  • Residential Address: Your current address in Indonesia including street, city, postal code, and province
  • Username and Password: Account credentials you create for accessing rt89 services

3.2 Identity Verification Documents (KYC)

To comply with anti-money laundering regulations and prevent fraud, we collect verification documents including:

  • Photograph or scan of your Indonesian ID card (KTP) showing all visible information
  • Selfie photograph holding your KTP next to your face for identity confirmation
  • Proof of residence document dated within the last three months (utility bill, bank statement, or government correspondence)
  • Bank account statement or screenshot verifying ownership of payment methods used for deposits and withdrawals

3.3 Financial and Transaction Information

We collect financial data related to your betting activities and account transactions:

  • Payment Method Details: Bank account numbers, e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay), and associated bank names (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon)
  • Transaction History: Records of all deposits, withdrawals, bets placed, winnings, and losses
  • Bonus and Promotion Data: Information about bonuses claimed, wagering progress, and promotional offers you receive
  • VIP Program Status: Your current VIP tier, monthly turnover, loyalty points, and tier benefits

Note: rt89 does not store complete credit card numbers, CVV codes, or full bank account PINs. Payment processing is handled by certified third-party payment processors who maintain PCI DSS compliance.

3.4 Technical and Usage Information

We automatically collect technical data when you access the Platform:

  • Device Information: Device type (smartphone, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version
  • IP Address: Your Internet Protocol address, which may indicate your approximate geographic location
  • Login History: Timestamps of account logins, login locations, and login success/failure records
  • Browsing Activity: Pages viewed, games played, time spent on different sections, click patterns, and navigation paths
  • Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies (see Section 8 for details)

3.5 Communication Records

We retain records of your communications with rt89 including:

  • Live chat transcripts with customer support agents
  • Email correspondence regarding account inquiries, technical issues, or complaints
  • WhatsApp message history with our support team
  • Feedback and survey responses you voluntarily provide

4. How We Use Your Personal Information

rt89 uses your personal information for the following legitimate business purposes:

4.1 Account Management and Service Provision

  • Creating and maintaining your rt89 member account
  • Authenticating your identity when you log in
  • Processing your bets on sports betting markets, casino games, slots, sabung ayam (cockfighting), togel (numbers lottery), and other gambling products
  • Calculating and crediting winnings to your account balance
  • Managing your VIP program status, tier progression, and loyalty rewards

4.2 Payment Processing and Financial Transactions

  • Processing deposits from your Indonesian bank account (BCA, BRI, BNI, Mandiri, etc.) or e-wallet (OVO, DANA, GoPay, ShopeePay)
  • Processing withdrawal requests and transferring funds to your registered payment methods
  • Verifying payment method ownership to prevent fraud
  • Maintaining transaction records for accounting, auditing, and regulatory compliance purposes

4.3 Identity Verification and Fraud Prevention

  • Verifying that you meet the minimum age requirement of 21 years
  • Confirming your identity through KYC document review
  • Detecting and preventing fraudulent activity, money laundering, and account abuse
  • Identifying duplicate accounts and terms violations
  • Investigating suspicious betting patterns or collusion

4.4 Customer Support and Communication

  • Responding to your inquiries via live chat, email, or WhatsApp
  • Sending account notifications including deposit confirmations, withdrawal updates, and security alerts
  • Providing technical support for platform issues or game malfunctions
  • Resolving disputes regarding bet settlements, account balances, or bonus terms

4.5 Marketing and Promotional Communications

  • Sending promotional offers, bonus announcements, and exclusive VIP deals relevant to Indonesian players
  • Informing you about new game launches, tournaments, and platform features
  • Delivering personalized content based on your gaming preferences and betting history

Opt-Out: You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting customer support. Note that you will continue to receive essential transactional communications even after opting out of marketing.

4.6 Platform Improvement and Analytics

  • Analyzing user behavior to improve website navigation, game selection, and user experience
  • Conducting A/B testing on platform features and promotional campaigns
  • Identifying technical issues, bugs, or performance bottlenecks
  • Generating aggregated, anonymized statistics about platform usage and player demographics

4.7 Legal Compliance and Protection

  • Complying with applicable laws and regulations governing online gambling in Indonesia and internationally
  • Responding to lawful requests from government authorities, law enforcement, or regulatory bodies
  • Enforcing our Terms and Conditions and protecting our legal rights
  • Defending against legal claims or disputes
  • Maintaining records required by anti-money laundering and responsible gaming regulations

5. Data Sharing and Disclosure

rt89 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients for legitimate business reasons:

5.1 Service Providers and Business Partners

  • Payment Processors: Third-party companies that facilitate deposits and withdrawals through Indonesian banks and e-wallets. They receive only the information necessary to process transactions.
  • Game Providers: Licensed gaming studios that supply casino games, slots, and live dealer games to the Platform. They may collect gameplay data to ensure game fairness and RTP calculations.
  • Identity Verification Services: Specialized companies that assist with KYC document verification and fraud detection.
  • Cloud Hosting Providers: Infrastructure companies that host our servers and databases in secure data centers.
  • Customer Support Tools: Live chat, email management, and ticketing systems used by our support team.
  • Analytics Platforms: Tools that help us understand user behavior and improve platform performance through anonymized data analysis.

All third-party service providers are contractually obligated to handle your data securely, use it only for the specified purposes, and comply with applicable data protection laws.

5.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, law enforcement, regulators, or courts when required by law or when we believe disclosure is necessary to:

  • Comply with legal obligations, court orders, subpoenas, or regulatory investigations
  • Enforce our Terms and Conditions or protect our legal rights and property
  • Prevent fraud, money laundering, or other illegal activities
  • Protect the safety and security of our users and the public

5.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your data via email and Platform announcement.

6. Data Security Measures

rt89 implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

Security Measure Implementation Details
SSL Encryption All data transmitted between your device and rt89 servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same standard used by major banks.
Secure Data Storage Personal information is stored on secure servers located in data centers with physical security controls, fire suppression systems, and 24/7 monitoring.
Access Controls Only authorized rt89 personnel with legitimate business needs can access personal data. All access is logged and audited regularly.
Password Protection User passwords are hashed using strong cryptographic algorithms and are not stored in plain text. We cannot retrieve your password; only you can reset it.
Regular Security Audits We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and remediate potential security risks.
Employee Training All rt89 staff receive data protection training and are bound by confidentiality agreements preventing unauthorized disclosure of user information.

While we employ industry-leading security measures, no method of electronic transmission or storage is 100% secure. You acknowledge that you provide personal information to rt89 at your own risk. We recommend that you use a strong, unique password for your rt89 account and never share your login credentials with anyone.

7. Data Retention

rt89 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

  • Active Account Data: As long as your account remains open and active, we retain all associated personal information to provide services.
  • Closed Account Data: After voluntary account closure, we retain certain records for up to seven (7) years to comply with financial record-keeping requirements, tax obligations, and potential dispute resolution.
  • Transaction Records: Financial transaction data including deposits, withdrawals, and bet history is retained for seven (7) years as required by anti-money laundering regulations.
  • KYC Documents: Identity verification documents are retained for seven (7) years following account closure to meet regulatory compliance obligations.
  • Marketing Data: If you opt out of marketing communications, your email address is retained on a suppression list to ensure we do not contact you again, but all other marketing-related data is deleted.

Upon expiration of applicable retention periods, your personal information is securely deleted or anonymized such that it can no longer identify you personally.

8. Cookies and Tracking Technologies

rt89 uses cookies and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device when you visit our website.

8.1 Types of Cookies We Use

  • Essential Cookies: Required for the Platform to function properly. These enable core features like account login, session management, and secure transactions. You cannot opt out of essential cookies.
  • Performance Cookies: Collect anonymous data about how users navigate the Platform, which pages are most popular, and where errors occur. This helps us improve website performance.
  • Functional Cookies: Remember your preferences such as language selection, preferred currency display, and game favorites to provide a personalized experience.
  • Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness. These cookies may be set by third-party advertising partners.

8.2 Managing Cookie Preferences

You can control cookie settings through your web browser. Most browsers allow you to:

  • View which cookies are stored on your device
  • Delete existing cookies
  • Block all cookies or only third-party cookies
  • Receive notifications when new cookies are set

Please note that blocking certain cookies may affect your ability to use some features of the rt89 Platform. Essential cookies cannot be disabled without compromising core functionality.

9. Your Privacy Rights

As a user of rt89 services, you have the following rights regarding your personal information:

9.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

9.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most account information directly through your rt89 account settings or by contacting customer support.

9.3 Right to Erasure

You may request deletion of your personal information under certain circumstances. However, we may be legally required to retain some data for compliance purposes even after account closure.

9.4 Right to Restrict Processing

You can ask us to restrict how we process your personal information in specific situations, such as while we verify the accuracy of disputed data.

9.5 Right to Data Portability

You have the right to receive your personal data in a portable format and to request transfer of that data to another service provider where technically feasible.

9.6 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications by clicking the unsubscribe link in emails.

9.7 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. Note that withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

Exercising Your Rights: To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request." We will respond within 30 days and may request additional information to verify your identity before processing your request.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia where our service providers, payment processors, or game providers are located. When we transfer data internationally, we ensure adequate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses, binding corporate rules, or other legally recognized transfer mechanisms.

11. Children's Privacy

rt89 is strictly for adults aged 21 years and above. We do not knowingly collect personal information from individuals under 21. If we discover that a user was underage at the time of registration, we will immediately close the account, void all bets, and delete the associated personal information. Parents or guardians who believe their child has provided information to rt89 should contact us immediately at [email protected].

12. Changes to This Privacy Policy

rt89 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. The "Last Updated" date at the top of this document indicates when the Privacy Policy was most recently revised.

Material changes to this Privacy Policy will be communicated to you via email notification and a prominent announcement on the Platform. Continued use of rt89 services after such notification constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us:

  • Email: [email protected]
  • Subject Line: "Privacy Policy Inquiry"
  • Response Time: We aim to respond to all privacy inquiries within 72 hours

For urgent account security matters or suspected data breaches, please mark your email as "URGENT" and contact our customer support via live chat or WhatsApp immediately.

Your Consent: By creating an account and using rt89 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

How We Protect Your Privacy

256-bit SSL Encryption
All data transmitted between your device and our servers is protected by bank-level encryption technology.
KYC Verification
Identity verification ensures only legitimate account holders can access funds and prevents underage gambling.
Secure Data Storage
Your information is stored on secure servers in data centers with physical security and 24/7 monitoring.
Access Controls
Strict employee access policies ensure only authorized personnel can view personal data for legitimate business purposes.
No Data Selling
We never sell your personal information to third parties for marketing purposes. Your data is yours alone.
Privacy Rights
Exercise your rights to access, correct, delete, or export your personal data at any time by contacting support.

Questions About Your Privacy?

Our customer support team is available 24/7 to answer questions about your data privacy rights and how we protect your information.